That must be Scott. Tall; skinny; long, thinning hair?

Norton Ghost is pretty simple. You make a ghost image of the computer, what it does is write the entire contents of the disk (actually of individual partitions) to a ghost image file (.gho). That way you set one computer out of a lab up, get all the software you want, make a ghost. When that computer, or any other in the lab that has the same boards, drives and so on, when it has a problem (i.e. massive Windows corruption) you just throw in a boot disk, the CD with the ghost image on it, and boom! it restores the computer to original, overwriting all data currently on the disk. It's like reformatting, reinstalling Windows and all your software, device drivers, etc. But it only takes five minutes a machine that way.